Brand Name Justification for ServiceNow Software
Notice ID: 47QFEA24K0012

The ServiceNow Software-as-a-Service (SaaS) is a cloud-based enterprise service management
platform that delivers the following capabilities on a single data structure, security model, and user
interface.
 Incident, Problem and Change Management
 Asset Lifecycle Management
 Field Service Management
 Service Level Management
 Service Catalogue
 Knowledge Management
 HR Service Delivery Management
 Facilities Management
 Security Operations Management
 Project Portfolio Management
 IT Financial Management
 Customer (Case) Service Management
 Workflow automation engine
 Analytics and Reporting
 Native Mobile application
 Flexible integration capabilities
 Custom Application Development IDE
The platform application, data storage, and infrastructure must have FedRAMP High JAB approval/certification. Additionally, the cloud platform must be delivered in a hot/hot, single tenant architecture, where the data collected and stored within the enterprise platform is secured from other federal customers.

Department/Ind.Agency GENERAL SERVICES ADMINISTRATION
Office
GSA FAS AAS REGION 5
Contract Opportunities
Notice Type
Justification
Updated Date
2024-11-29
Published Date
2024-11-29
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