The ServiceNow Software-as-a-Service (SaaS) is a cloud-based enterprise service management
platform that delivers the following capabilities on a single data structure, security model, and user
interface.
Incident, Problem and Change Management
Asset Lifecycle Management
Field Service Management
Service Level Management
Service Catalogue
Knowledge Management
HR Service Delivery Management
Facilities Management
Security Operations Management
Project Portfolio Management
IT Financial Management
Customer (Case) Service Management
Workflow automation engine
Analytics and Reporting
Native Mobile application
Flexible integration capabilities
Custom Application Development IDE
The platform application, data storage, and infrastructure must have FedRAMP High JAB approval/certification. Additionally, the cloud platform must be delivered in a hot/hot, single tenant architecture, where the data collected and stored within the enterprise platform is secured from other federal customers.